has anyone ordered Habacrete lately? - Page 2

RecycledAgain · #11 (**permalink**) 04-20-2009, 11:06 PM

What ? That answer stinks like Scorpion poop.. The time line is off by over a week.

picture ? Pay pal may need it for dispute, but the confirmation # is still trackable with the shipper regardless..

He asks " Have you gotten it" Duhh

The attempt at a disclaimer at the end kills me. "that way when it's been delivered, they know you got ...or that it was delivered "

Hmm . I missed the guaranty part on the 3 day shipping ? Did You leave that out Reefer? lol

Hope you get it resolved to YOUR satisfaction Reefer.

Dan

RudeReefer · #12 (**permalink**) 04-23-2009, 01:47 PM

still nothing yet...no first package, and no "reship" package... no new info from Paypal either... my friends and I wanted to buy more of this stuff from them... I dont know why a company would screw up their business over a $65 order....I posted this topic to protect fellow hobbyists from getting screwed as well.

my first (practice) 10g vive waterfall is looking great using the Ultraflex concrete... If it cures with no problems, I will post the build soon.. you will like it!...

RecycledAgain · #13 (**permalink**) 04-23-2009, 05:38 PM

One more question about Your Pay Pal account, Do you have a balance or do just use the credit card? If Pay Pal doesn't move for some reason, you can file a complaint with your actual credit card company aswell.

Dan

RudeReefer · #14 (**permalink**) 04-25-2009, 08:10 AM

Quote:

Originally Posted by RecycledAgain

One more question about Your Pay Pal account, Do you have a balance or do just use the credit card? If Pay Pal doesn't move for some reason, you can file a complaint with your actual credit card company aswell.

Dan

I just use a balance usually, and not the credit card... i have a new response...AND, IF THE ADDRESS THEY ARE USING ON THE NEW LABEL WAS RETURNED "DAMAGED", IT IS BS.... because they have it listed as TENNESSEE... I live in INDIANA. TN/IN.... the package would not have been shipped, it would have been returned since the address would not exist. Yes, it is a simple mistake, I am now going to post on the paypal dispute that they state after 3 days its FREE.....

From Seller - InterHab - HerpInvert

4/24/2009 13:49 PDT

http://i202.photobucket.com/albums/a...t/IMGP3244.jpg

this is the correct address, with the confirmation number, repostaged in a new box as the one that was sent was returned as damaged. if the above photo doesn't work. lmk.

Returned damaged? Read this link from another forum, and you can hear all about their packages "exploding" too.... man, remind me not to ship through their post office...EVER!

Habacrete Vivarium mortar - Page 2
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Re: Habacrete Vivarium mortar?
yeah it cost me 55...with shipping I think..for 5 pounds. The guy shipping it says they had a delay n the shippment cause some packages exploded and the people freaked thinking it was poisonous or something. so mine was shipped I think yesterday too, after they redid the packaging to be sure it wouldn't bust open again.

my new PAYPAL response "ALSO, YOUR WEBSITE STATES THAT IF THE PRODUCT IS NOT RECEIVED IN THREE DAYS, IT IS FREE...

http://i159.photobucket.com/albums/t.../habacrete.png

IT HAS BEEN 22 DAYS."

RudeReefer · #15 (**permalink**) 04-25-2009, 08:23 AM

well, I just typed in that tracking number on the package in the photo, and it shows it has been dropped off at the post office... wonder if they caught the address mistake?? If not, tack on another week with no product..

Label/Receipt Number: 4204 6375 9104 0716 9252 9051 0910 01
Status: Acceptance

The U.S. Postal Service has received electronic notification from our Automated Postal Center (APC) in WALNUT CREEK, CA 94596 on April 24, 2009 to expect your shipment for mailing.

RecycledAgain · #16 (**permalink**) 04-25-2009, 11:00 AM

Unbelivable... Seriously If you tried to explain this to someone, They wouldn't believe you ...lol I'm not laughing at you. I can imagine the frustration.

Dan

RudeReefer · #17 (**permalink**) 04-25-2009, 11:07 AM

haha... I know, it is funny...

RudeReefer · #18 (**permalink**) 04-28-2009, 08:12 AM

From Buyer - rudy munis

4/25/2009 05:19 PDT

ALSO, YOUR WEBSITE STATES THAT IF THE PRODUCT IS NOT RECEIVED IN THREE DAYS, IT IS FREE...

http://i159.photobucket.com/albums/t.../habacrete.png

IT HAS BEEN 22 DAYS.

From Seller - InterHab - HerpInvert

4/27/2009 01:12 PDT

it says ships. it did. and was returned. as of now the tracking number clear states that it's in your state, ready for delivery monday.

Label/Receipt Number: 9104 0716 9252 9051 0910 01

Status: Processed

Your item was processed and left our INDIANAPOLIS, IN 46241 facility on April 25, 2009. Information, if available, is updated every evening. Please check again later.

it clearly shipped in 3 days. it's not my fault that the USPS messed up. I have a photo of the address with the correct zip, and it will be delivered to your correct paypal address.

USPS - Track & Confirm

From Seller - InterHab - HerpInvert

4/27/2009 01:18 PDT

the site says shipped. not received. we can not control what USPS does with any shipment and even they say the 2-3 day shipping time is not guaranteed. if you have a concern about their ability to deliver in a certain, please contact your local post master.

we did include an extra amount for your inconvenience but if you don't want it, ship it back. once we receive the order back, we'll gladly refund your money.

here once again is proof it was shipped. USPS goes off of zip, not hand written addresses for state but the zip i enter which is yours. forgive more for not underlining my "I", making it look like a "T" but at anyway rate, as per the usps site, your order is in route to your provided street address. i'll be getting delivery confirmation to this fact once it's left at your door.

From Seller - InterHab - HerpInvert

4/27/2009 08:47 PDT

Label/Receipt Number: 9104 0716 9252 9051 0910 01

Status: Arrival at Unit

Your item arrived at 7:19 AM on April 27, 2009 in SCHERERVILLE, IN 46375. Information, if available, is updated every evening. Please check again later.

This is off the usps website. This reads to me that you have your package, or rather are getting it today. sorry for all the hassle on this. Like I said, if you don't want the extra five pounds, mail it back to me. I have not billed you for it.

RudeReefer · #19 (**permalink**) 04-28-2009, 08:17 AM

I got four reply's in a row after I mentioned the free product... and it wasn't CLEARLY shipped in 3 days...I could have sent it back and forth to CA maybe 3 times in 22 days. they still have not answered one email or phone call. They did add extra product in the end. but overall customer service with this company is horrible... In their last responses, they try to make it look like I'm at fault for not seeing it was CLEARLY shipped.... give me a break....

beckdg · #20 (**permalink**) 04-28-2009, 10:29 AM

great thread... bad news... thanks for sharing... this is ridiculous... tn... come on now, that was to cover their butts so they don't lose money... i think that's pretty obvious at this point... what a scam... they're using a shipping guarantee to lure you in and switching things up to get their money... the one thing i am curious about is if you were still stuck paying... from what i see that was the case... as for the hospital thing... another scam... any respectable business owner would not discuss that with a customer they don't have long term relations with... sorry about your luck, and thank you once again for sharing... hopefully this will save someone else from the same issue.