has anyone ordered Habacrete lately? - A review of Business Practices

RudeReefer · #1 04-13-2009, 08:33 PM

I ordered Habacrete on the 3rd of April, and still haven't received it. I emailed the company a couple of times on the 8th, and yesterday, but have no response... just wondered if anyone has received an order lately with no problems? They said it was to be shipped on the 4th.... 9 days ago. I cant wait to finish my vivarium project... the Habacrete is holding up the progress!

R-

RudeReefer · #2 04-15-2009, 01:15 PM

Their website states that it ships in 3 days or it's FREE!... it's been 12 days, and it is holding up the two vivariums I am building. I will keep you all posted, now I have sent 3 emails, and still no response.

Order HabaCrete Vivarium Mortar with PayPal

RecycledAgain · #3 04-15-2009, 10:45 PM

I have been all over the web looking at posts on "Habacrete" The best I can surmise is there has been problems for a while now with deliveries. I remember someone saying it was a supply problem to the retailer .. I cant find it for the life of me ..

How did you pay for it ? If it was Paypal or credit card , file a complaint with your method of payment now! I suggest you look out for your self first in this case.. If it was truly a mistake by Habacrete,, trust me ,, A credit card withdraw will get thier attention.

Dan

RecycledAgain · #4 04-15-2009, 10:56 PM

P.S. When you file the complaint, Incude all comunications even the Emails.

RudeReefer · #5 04-15-2009, 11:07 PM

I called the number today too and left a message, and haven't received a callback yet. I had four consecutive emails in a row before I ordered, but now I'm getting the feeling it wasn't shipped...I REALLY want the stuff! I have two vive's sitting here that are at a stand still, and have a couple friends waiting to see how the Habacrete comes out since they too would like to order it. I know for a fact when I do a paypal withdraw of the funds by issuing a complaint, I will get a fast response from them...but if they can tell me "hey we messed up, it's on it's way" I will wait for the product. It's also supposed to be free now as advertised on their website, since it has been over 3 days, and no package. If I do not hear back from them tomorrow, I will contact paypal... if I get the product, I'll post my vive build! It's looking cool!

Thanks RecycledAgain

From: Info@HerpInvert.com
Medium riskYou may not know this sender.Mark as safe|Mark as junk
Sent: Fri 4/03/09 10:48 AM
To: rudymunis@xxxxxxxxxxx)

Thank you for your order! It will be processed and shipped tomorrow via
usps ground to the address from paypal. if you have any questions about
using HabaCrete, please call!

Thank you,

Deven

HerpInvert Cages and Supplies | an InterHab Brand
Visit HerpInvert | Furniture Reptile Cages and HabaCrete Vivarium Mortar.
...for all that creeps and crawls,
slithers and jumps.

RudeReefer · #6 04-16-2009, 12:03 PM

PAYPAL dispute was just opened...

Your dispute is open

Thank you. We'll email you when the seller responds.

Your dispute will automatically close on May 6, 2009 unless it is escalated to a PayPal claim.

By escalating to a claim, you'd be asking PayPal to review the case and decide the outcome. We'll email you a reminder before the dispute automatically closes.

To learn more about the PayPal Dispute Resolution process, review our step-by-step Resolution Center tutorials.

RecycledAgain · #7 04-16-2009, 12:34 PM

I really think that was the best course of action . The unanswered Emails are a red flag in my mind, especially with peppering of similar complaints on other forums.

Dan

RudeReefer · #8 04-19-2009, 08:38 PM

Me too, I received an email from Paypal about basic info on a dispute.. it's been SIXTEEN days, no call back, no email response, and most of all NO HABACRETE. I went and started using Ultraflex 2 concrete mix instead, which I will have to cure now for a couple of weeks.. I'm hoping it will turn out decent. (I did just forward a link to this forum to them, so we will see what happens)

Tips for successfully resolving your dispute

Dear Rudy Munis,

Now that you've opened a PayPal dispute, we'd like to offer a couple pointers to make this process as easy as possible.

1. You'll find useful tools to answer most questions at the Resolution Center, including the Dispute Tutorial for Buyers that covers:
* How to negotiate a resolution.
* How to close a resolved dispute.
2. Don't let disputes get out of hand. Keep in mind:
* Many disputes result from basic misunderstandings.
* Start by giving the seller the benefit of the doubt.
* Make it clear to the seller that you see the situation as resolvable.

RecycledAgain · #9 04-19-2009, 11:49 PM

Stick to the facts , don't make any communications emotional. Pay Pall will side with a valid complaint every time ..

Dan

RudeReefer · #10 04-20-2009, 06:19 PM

Here is a response finally...

From Seller - InterHab - HerpInvert

4/20/2009 09:47 PDT

Rudy,

I have just gotten in. I was out sick all week from a nasty tytius serriulatus sting that prit near killed me.

I have shipped it, to the address on the paypal. I do not have a picture of the confirmation number with the box address which is what paypal requires at physical proof that it was shipped. I was visited at the hospital by my wife who said she's sure that a reship was placed last week. have you gotten it? I am making a new order today, taking a picture of the address along with the confirnation tag so you - PayPal can see that it's been done, that way when it's been delivered, they know you got ...or that it was delivered by the USPS to that address. I would have attended to this matter soon but was out sick last week.